hi, support needs support here
one of our member faces this error at loading screen:
BUGSPLAT --------------------------- BugSplat occured at address: [new.dll+0x18553] With exception code: [0xC0000005] Version build [1.4]
i teamviewer-ed him for couple of hours but problem persisted, i really dont know what to do (run as admin, redownloaded commons, vcredist installed, deleted %temp%, turned off antivirus, ...)
his os: windows 10, region: taiwan garena