19 replies to this topic

[ItsFebiven]

Hello, I am new to this website but I bought the 10 day sub for the external and it still won't let me use the tool. if anyone could help me I would appreciate it.

 

Thanks

Edited by ItsFebiven, 18 February 2017 - 02:27 .

[Chally]

Your VIP is not yet activated, please check your account status.contact Customer Service or Feretorix

[RaveFMT]

Indeed , you're still a member , and your VIP isn't activated yet.

Keep in mind that you have to wait 24 hours (more or less) to see your status changed.

 

If you are waiting for more than , at least , two hours , then you can contact Feretorix and ask him politely to take a look at your case.

[ItsFebiven]

Indeed , you're still a member , and your VIP isn't activated yet.

Keep in mind that you have to wait 24 hours (more or less) to see your status changed.

 

If you are waiting for more than , at least , two hours , then you can contact Feretorix and ask him politely to take a look at your case.

Thanks for replying, When I bought the sub my status was VIP but when I cancelled the auto renew the status changed back to member after it saying that if i cancelled the renew my sub would continue untill the date. Thanks

[Deftsu]

Indeed , you're still a member , and your VIP isn't activated yet.
Keep in mind that you have to wait 24 hours (more or less) to see your status changed.
 
If you are waiting for more than , at least , two hours , then you can contact Feretorix and ask him politely to take a look at your case.

indeed it's instant

Thanks for replying, When I bought the sub my status was VIP but when I cancelled the auto renew the status changed back to member after it saying that if i cancelled the renew my sub would continue untill the date. Thanks

if you cancel the whole subscription from the forum it also changes your status, you had to cancel it from paypal auto-renew instead

[ItsFebiven]

indeed it's instant


if you cancel the whole subscription from the forum it also changes your status, you had to cancel it from paypal auto-renew instead

 

 

 

This is what it said when I cancelled the auto-renew

Edited by ItsFebiven, 18 February 2017 - 03:31 .

[LeighaLish]

This is what it said when I cancelled the auto-renew

Also this is support subforum for internal.

[ItsFebiven]

Also this is support subforum for internal.

Well there is no form I can access for external

[RaveFMT]

Also this is support subforum for internal.

Guess he posted here because he doesn't have access to the External subsection.

 

 

Spoiler

 

This is what it said when I cancelled the auto-renew

Isn't it what you want ?

[ItsFebiven]

Guess he posted here because he doesn't have access to the External subsection.

 

 

Isn't it what you want ?

Yes I wanted to cancel the auto-renew and after i did that it didn't give me the 10 days I paid for 

[RaveFMT]

Alright , and atm , what can you see in your Client Area ? Any current purchases or nothing ?

[ItsFebiven]

Alright , and atm , what can you see in your Client Area ? Any current purchases or nothing ?

 

If I try to enable auto-renew again it trys to charge me another $5

[RaveFMT]

If I try to enable auto-renew again it trys to charge me another $5

Don't try to auto-renew it again.

It looks like you encountered a bug. I'd suggest you to wait a little bit, and if you're still not Subscriber and still without your External access, you can contact Feretorix.

[LeighaLish]

Oh right, makes sense now why you posted here. Can you show me invoices tab?

[ItsFebiven]

Oh right, makes sense now why you posted here. Can you show me invoices tab?

Paid- http://imgur.com/a/jjdYJ

 

Pending- http://imgur.com/a/xcaTo

[LeighaLish]

Paid- http://imgur.com/a/jjdYJ

 

Pending- http://imgur.com/a/xcaTo

And cancelled tab?

[ItsFebiven]

And cancelled tab?

 

http://imgur.com/a/IgAeq

 

This is me trying to re-enable the auto-renew but it wants me to pay again. 

Edited by ItsFebiven, 19 February 2017 - 06:32 .

[RaveFMT]

Paid- http://imgur.com/a/jjdYJ

 

Pending- http://imgur.com/a/xcaTo

I assume it's only a subscription bug. Only Feretorix should be able to do something.

He's daily present, but takes rest on weekend. 

 

Please, be patient, and he'll solve your problem. Unlucky for you it occurred before the weekend ( :/ ) but don't worry, he'll be generous 

[Inspired2]

Gave you sub until Feretorix can sort it out.

[Feretorix]

Hello, i have re-activated your membership and added another 10 days as compensation.